How are OverDrive items made?

Each item is produced by our production partner after you place your order. This process avoids manufacturing large quantities that might remain unsold. The order first goes into production, then it is shipped.

Where are orders manufactured and shipped from?

Our partner has several production centers and can select the most suitable site depending on the product, its availability, and the delivery address. This is also why two items from the same order may sometimes arrive separately.

What is the delivery time?

Manufacturing takes an average of 2 to 5 business days for most items. Shipping time is then added. The estimated time displayed during the order remains the best reference; it may change during busy periods or due to transport incidents.

How can I track my order?

As soon as a package is shipped, you will receive an email with its tracking link. If the order is sent in multiple packages, you will receive a separate tracking link for each shipment.

Why does my order arrive in multiple packages?

Some products are manufactured in different centers or packed separately for better protection. Therefore, multiple packages for a single order are possible and do not mean that an item has been forgotten.

How much does delivery cost?

Delivery fees are calculated based on the products, the number of items, and the destination. The exact amount is displayed before payment. No hidden processing fees are added after the order.

The payment methods available for your country are displayed directly at checkout. Payment is processed via Shopify's secure environment and its payment providers.

Can I modify or cancel my order?

Act immediately via your customer account or our Contact page. A modification or cancellation is possible as long as the order has not progressed too far in the production or shipping process. If it can no longer be stopped, your right of withdrawal remains applicable to standard items.

How do I choose the right size?

Consult the size guide specific to each product and compare its measurements in centimeters with a similar garment that fits you well. Do not rely solely on the size you usually wear: two models may fit differently.

Can I return a standard item?

Yes, for a consumer purchase within the European Union, you can notify your withdrawal within 14 days of the delivery of the last item of the order. Return costs are at your expense. Consult our return policy for the full procedure.

What should I do if I chose the wrong size or color?

For a standard item still within the withdrawal period, request a return then place a new order. Our partner does not take back size or color errors; therefore, return costs and those of the new order remain at your expense.

Do you offer direct exchanges?

No. On-demand production makes logistics exchanges unreliable. We prefer a return followed by a new order, which also allows you to re-verify the size, color, and address.

Can I return a personalized item?

Not for a simple change of mind when it includes a name, number, text, image, or individual personalization chosen by you and announced as such before purchase. However, a defective, damaged, or non-compliant personalized item remains covered.

What should I do if my item is damaged or misprinted?

Contact OverDrive without returning the product. Send the order number and clear photos of the complete item and the problem. We will review the case and arrange the appropriate solution at no cost when it is a defect or production error.

My tracking says delivered, but I haven't received anything. What should I do?

First, check usual drop-off locations, with household members, neighbors, and any relay point. Then quickly contact OverDrive with the order number. We will open an investigation with the carrier or our production partner.

When will I receive my refund?

After a withdrawal, the refund is made within the legal timeframe and may be deferred until receipt of the return or proof of shipment. The bank processing time then depends on your payment method.

Can colors differ from photos?

A screen, fabric, printing technique, and embroidery threads can create slight variations. We strive to present products faithfully. A significant difference, wrong color, or incorrect print should be reported to us with photos.

How do I care for my printed or embroidered garment?

Wash it cold, inside out, and with similar colors, on a gentle cycle with a mild detergent. Avoid fabric softener and dry cleaning. Preferably air dry or tumble dry at a low temperature. Iron on cool setting inside out and never directly on the print or embroidery.

How to contact OverDrive?

Use the Contact page on overdrivewear.be and include your order number. OverDrive remains your sole point of contact: you do not need to contact our production partner or the carrier directly.